At my jewls, we want you to be completely satisfied with your purchase. If you are not satisfied, we offer a straightforward refund and return policy.
1. Return Period
You have [number] days from the date of delivery to return your item for a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it.
2. Return Process
To initiate a return, please contact our customer service team at [Customer Service Email] to obtain a Return Merchandise Authorization (RMA) number. Include your order number and the reason for the return.
3. Shipping Costs
Customers are responsible for paying the shipping costs for returning items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
4. Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days.
5. Non-Returnable Items
Some items are non-returnable, including personalized or custom-made jewelry. Please check the product description for specific return information.
6. Exchanges
If you wish to exchange an item for a different size or style, please follow the return process and place a new order for the desired item.
7. Contact Us
If you have any questions regarding our refund and return policy, please contact us at [Customer Service Email].
